Delivery Information

✔️  Prints made up in 1-3 business days. Framed 2-5 business days 👨‍🎨
FREE delivery 🚚:
🇬🇧 UK | Royal Mail 1-2 days
🇪🇺 EU | PostNL  2-14 days
🇺🇸 US | USPS  2-9 days
🇦🇺 AU | 2-14 days
🌍 ROW - quoted at checkout | 3-14 days
* Express upgrade available at checkout

PLEASE NOTE: We aim to deliver as soon as possible, however our delivery partners are experiencing delays in certain regions due to the pandemic and some deliveries may take longer than expected. Unfortunately this is completely beyond our control and we thank you in advance for your understanding and patience in this regard. Unfortunately there is nothing we can do to speed up your delivery as we rely on the postal services in each country.

Buyers are responsible for any customs and import taxes that may apply.

📦 Packaging:
✔️Unframed prints are hand-rolled in protective tissue paper and shipped in extra thick cardboard tubes. ✉️A4 or smaller in the UK or EU - thick cardboard envelopes.

✔️Framed prints are wrapped in a protective sleeve with plastic or cardboard corner guards. Cardboard is secured over the print surface to minimise the risk of transit damage. Each print is shipped in a heavy duty cardboard box.

We work with local print partners in the UK, USA (East and West Coast), Europe and Australia. Your artworks will be shipped from the production partner closest to you.

Please note that customers are responsible for any customs and import taxes that may apply.

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve for you.

In the unlikely event of damage, please send a photo of any damage to info@thisartworld.com so that we can arrange a replacement as soon as possible.

Please ensure that your shipping address is correct before completing your order.

Any orders that are unclaimed, returned to us or lost due to an incorrect address will not be refunded.

Buyers are responsible for any new shipping charges due to unsuccessful delivery attempts or unclaimed deliveries.

Product Information

We offer you peace of mind with our 100% Customer Satisfaction Guarantee.
Please find more information on our products below. 

All our unframed art prints are printed on a 200gsm premium quality heavyweight fine art Hahnemühle paper with a smooth, clean finish. This museum-quality paper has a matte finish which emphasises different highlights and tones in the artwork to create a stunning work of art. 

The paper is designed for archival storage and is acid-free, making it highly resistant to ageing. The paper is also lignin-free, ensuring it will not yellow with age. Our papers are independently tested to be light resistant for at least 100 years.

Every framed artwork is made to order and hand-crafted by our specialist framers - ready to hang. 

The picture frames are made using sustainably sourced FSC certified high quality wood, milled with simple clean lines and come with a smooth satin finish. The frame has a square, modern profile (approximately 20mm (front face) by 20mm (depth from wall)) which works well in both contemporary and traditional environments.

All framed prints feature our premium fine art paper. This is a museum-quality paper which reproduces our artworks with exceptional tonality and renders sharp details with consistent flatness and accuracy.

The picture glaze is an Acrylic Plexiglass which provides increased UV protection, is extremely robust and offers less glare than float glass.

We're also really proud of our eco credentials:

- Printed using water based inks

- Sustainably sourced paper or wood from FSC approved forests

- Local fulfillment reduces carbon emissions

Exchanges and Refunds

Unfortunately we do not offer exchanges. We can however assist you to replace an order if it does not meet your satisfaction.

100% Customer Satisfaction Guaranteed
We offer you additional peace of mind with our 100% Customer Satisfaction Guarantee. In the very unlikely event that you are not entirely satisfied with your art purchase, we offer a 30-day Return & Refund Policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return request, please contact us at info@thisartworld.com and let us know why you are not happy with your artwork. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that shipping costs for returning the artwork(s) to us will be at your expense. Items sent back to us without first requesting a return will unfortunately not be accepted. 

You can always contact us for any return question at info@thisartworld.com.

Exceptions and Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). This includes personalised city maps and star maps. Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately we do not offer exchanges for artworks purchased. We can however assist you to replace an order if it does not meet your satisfaction. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.