Refund policy

We are proud of our exclusive designs and premium quality production, offering you only the very best prints, canvases, and framed artworks. We are committed to our loyal customers all over the world and assure you of our best service at all times.

If, for any reason, you are not entirely satisfied with your order, please contact us straight away and we will do our best to assist you. 

Contact us with any questions, we are happy to help: info@thisartworld.com.

Refunds & Returns

All orders are locally and sustainably made, on-demand. When you place an order, we make it up just for you. We want you to love your art as much as we loved making it for you, but in the unlikely event that you don’t, we offer a straightforward 14-day return policy for our customers in the EU and the UK.

Exchanges

We do not offer direct exchanges. If you ordered the wrong size or would like a different design, contact us at info@thisartworld.com — we will always try to find the best solution for you.

1. Damaged or Defective Items (Global)

We pride ourselves on the quality of our prints, canvases, and framed artworks. However, if your item arrives misprinted, damaged in transit, or defective, our priority is to get a perfect replacement into your hands as quickly as possible.

  • How to report: Please contact us at info@thisartworld.com within 30 days of delivery.

  • What we need: You must include clear photos of both the damaged item and the packaging it arrived in (this is required so we can file a claim with our carrier).

  • Resolution: Upon reviewing the photos, we will send a free replacement to your original shipping address. If a replacement is not possible, or if required by your local statutory rights, a full refund will be issued.

2. Standard Items - EU & UK Customers (14-Day Right of Withdrawal)

If you are a resident of the European Union or the United Kingdom, you have a legal right to return standard catalogue items within 14 days of receiving your order.

  • Condition of the Item: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

  • How to return: Inform us of your decision to return the item within 14 days of delivery by using the "Right of Withdrawal" link located in our website footer/your account, or by contacting info@thisartworld.com. You then have 14 days to ship the item back to our central returns processing facility in the EU.

  • Return Shipping & International Logistics: Buyers are responsible for all return shipping costs. We do not provide prepaid return labels for "change of mind" returns. Customers must use a trackable shipping service and provide us with the tracking number. Refunds will not be issued for items lost in transit without proof of tracked delivery. Please note that our central returns processing facility is located in the EU. For returns originating from outside the EU (such as the UK), the buyer is responsible correctly completing the required customs export declaration for your shipment. Large framed items and canvases cannot always be sent by regular post; the cost of returning them cannot be calculated in advance and may be significant.

  • Refunds: We refund the full price of the item plus the standard (cheapest) delivery fee you originally paid. If you chose a premium delivery option, we refund up to the cost of standard delivery. Refunds are issued within 14 days of us receiving the item back, or of receiving your proof of postage — whichever is earlier. Please allow 5–10 business days after processing for funds to appear on your original payment method.

    Condition of the item: You may unpack and inspect the item just as you would in a shop. However, if the item's value has been diminished by handling beyond what is necessary to establish its nature and characteristics — for example, hanging or mounting it, or damage caused after delivery — we may deduct an amount reflecting that diminished value from your refund.

3. Standard Items - US & International Customers (Outside EU/UK)

For orders shipped outside the European Union and the United Kingdom, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind. Section 1 (damaged or defective items) applies worldwide, and nothing in this policy limits any non-waivable rights you may have under your local law.

4. Personalised Items — No Returns (Worldwide)

Items personalised at your request are made uniquely for you and cannot be resold. This includes any artwork featuring custom text you provide (such as names, dates, or personal messages printed onto the design), artwork created from your own uploaded photo, or bespoke dimensions not offered in our standard catalogue.

Personalised items are exempt from the EU/UK 14-day right of withdrawal and cannot be returned, exchanged, or refunded for change of mind in any country. Section 1 (damaged or defective items) still applies in full.

Incorrect Addresses & Undeliverable Packages

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. This Art World is not responsible for packages that are misdelivered or returned to sender due to incorrect or incomplete address details.

If a package is returned to our printing facility as undeliverable, we will contact you to verify details for re-shipment; the customer is responsible for the re-shipping costs of the item to the corrected address. Packages returned or lost due to an incorrect address, or returned to us due to unpaid custom duties or taxes are non-refundable.

Please note that we will only keep any returned items for up to 14 days after which they will be recycled.

👉 Please double-check your delivery address before completing your order.

 

Questions? We're happy to help: info@thisartworld.com