Thank you for your review. It's regrettable that the gift recipient didn’t like one of the artworks you purchased from us. Although the design may be the same, each print, including the one you ordered, is individually created on-demand in the size and specifications requested. The print you received did not exist prior to your purchase; it was produced exclusively for you making it a custom made-to-order item. It's disheartening that the inability to return an item has led to a need to issue a negative review. We strive to be transparent - our policy on returns and exchanges is clearly displayed on our online shop, and in-line with EU regulations. We take pride in the fact that the artworks you received were designed, created, and delivered with impeccable quality and within the specified time-frame.